How can we help?
Get help with sign-in, USDT payment verification, generation units or a video result before its temporary link expires.
Payment not credited
First confirm that you sent USDT using TRON (TRC20), used the exact amount and address shown in the order, and submitted the 64-character transaction ID. Then send us the order ID and transaction ID. Do not send another payment for the same order.
Generation problem
Include the task ID and the approximate submission time. If a paid task has an uncertain provider result, we will reconcile it before releasing or settling reserved units. Impressia does not automatically repeat a billable model request.
Download immediately
A completed video is available from its provider-hosted link for about 24 hours. Impressia does not save another copy and cannot restore it after expiry. If a new result link fails, contact us before it expires.
Privacy or account request
Use the same signed-in email when requesting account access, correction, export or deletion. We may ask for additional verification and may need to retain limited transaction or accounting records where required.
Operational support information; seller legal details are still pending.
Email Impressia →